When reviewing your help desk solution, understand your requirements, future expansion and demands on the product and its scalability. The install procedure is SIMPLE really no honestly if you use the imbedded Frontbase database that is.Īlthough you can leverage MYSQL, MS SQL, ORACLE and some others, but you do need to know what your doing, even though the upgrades to adhere to external databases you still need to understand the process and how to support it.Įven with the Frontbase engine you can query it from other sources such as mysql, FileMaker and 4D. I have used Web Help Desk for many years now both deploying it as client based solutions and for myself, recently when the Free version became available I deployed this for my own use. I feel compelled here to defend the pointless 1 Star review of this product. These guys use the product themselves everyday! If you need some kind of helpdesk solution, no matter what platform you are running I highly recommend Web Help Desk. You can also easily change the port ( to the web default even 80 ), and of course if you have any kind of DNS operating on your network this machine can be given a more easily accessible name.Īnd the support is fantastic I called to ask a few questions and an hour later not only had my issues addressed but was also given a complete overview of the product and it's capabilities. But unless you have an existing database or some specific reason, going with the default database is recommended. ![]() If you have an existing database solution you want to leverage, you can use MySQL or something else. You double click a package and install the app just like any other when using the default database. I highly recommend it.Īs far as the problems mentioned in another review The install is package based. It's easy to use, does a splendid job of organizing tickets and tech, and was super-simple to install. ![]() 02 here too - I'm not sure if the fact I know how DNS works colors my opinion, but I found this software to be wonderful. All of the features, none of the hassles.Unrestricted Lite Edition Functionality.LDAP / Active Directory Synchronization. ![]() Web Help Desk Free offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, iPhone web-app, customer support Web portal, email-to-ticket conversion, and 2-way email integration.
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